Smart Lighting

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M
Wall Light Solar no longer follows schedules
troubleshooting

I use the wall solar light ONLY for the dusk to dawn feature in the app. It turns on at dusk-ish and when i leave for work at 5am it’s already off. I have reset the device, it has not helped. I’ve wiped down the sensor (entire unit) and no change.  it’s not even following a set schedule time. If I set it to turn on at 7pm and off at 6am, it will turn on around 7ish and be off before i leave for work. 

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12-08-2024 01:40:00

Responses (2)

  • T

    Hi @user_e33d25. I would suggest deleting your current Light Schedule and try creating a new one. You can follow the steps in this Help Center article here. 

    0

    13-08-2024 01:39:32

      M

      I should have included this, but I’ve done this multiple times and have googled the heck out of this issue. 

      0

      20-08-2024 01:08:46

  • C

    Hi @mia305. In that case, I'd recommend contacting our support team to take a closer look. You can reach out at one of the numbers here, or on Facebook @Ring by sending a private message. 

    0

    21-08-2024 02:29:12

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