Smart Lighting
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Trying to use Echo Show 10 gen 3 as a Ring bridge
I read the [articlehttps://support.ring.com/hc/en-us/articles/360059329551-Using-your-Echo-devices-as-a-Smart-Lighting-Bridge] , but I get struck at the part where I get this message "Please enable the Ring Alexa Skill for your Echo Show 10"The Ring Skil, is enable in my Alexa account and link with Ring & Alexa, but how to I **"enable for your Echo Show 10"? **I don't see anything in the Ring Skill or Alexa for doing that. I did enable Sidewalk on the Echo Show 10 gen 3
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25-05-2021 20:28:49
Responses (5)
- N
Echo support told me they raised a ticket for also and said I’d hear back within 48 business hours after the Amazon techs/engineers could review….and it’s now 96 hours later. Starting to think they just told me that to get me off the call and never actually raised a ticket.
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23-07-2021 02:56:02
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- C
I received the A19 Bulb for free with and Echo 4 Device,Tried every troubleshooting in the book.* Resetting the light (Turn on and Off 6 Times)* Disable/Enable the Ring Skill* Turning off/on my phone* Using other Devices (I tried 6! Yes, 6 other Devices, iOS and Android)* Changing the Address* Contacting customer support (Ring and Amazon)But nothing works for such a simple light this is to much trouble, To be hones this is my first Ring device and I was planning to purchased even more since the echo 4 has the built in bridge (have a little crush on the ring door bell for a while) but at this point I'm considering my self unlucky that I didn't get a Sengled smart bulb instead, which I have 3 since I purchased 3 echo dots, and not a single one of them give me troubles, just connect them and synch them, I don't know if this a know issue but I really hope that Ring solved it quick...
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27-07-2021 07:14:55
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- M
I have the same problem, called ring support and guess what, the support agent told me you cannot use echo 4 as a bridge and you have to buy a bridge... These guys are so funny. I am gonna return the devicesupport sucks
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28-11-2021 02:44:28
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chris79
Same issue here. Called Ring support and the agent had me uninstall and reinstall the app twice, reboot my phone, try a second device, etc. Finally she gave up and said "it must be a problem with the Alexa app - you need to call Amazon". I asked her to at least open a bug ticket with the Ring engineers to look into it, and she said "Sorry but there's no error code so there isn't a bug". I finally convinced her to leave the ticket open. FWIW, I've tried this with both an iPhone 11 Pro running iOS 14.6 and a Samsung tablet running Android 11. Stuck on same screen on both devices.
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20-07-2021 13:37:01
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