Smart Lighting

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G
Solar Wall light says high temperature
solar-smart-lighting
cs-support
Now that we have sunny weather , 80 degrees, all four of my solar wall lights show a status of “high temperature “. They need to have sun to charge 🫤 The lights are offline during the high temperature status.

1108

0

2

25-04-2023 10:49:21

Responses (10)

U
Just connected and installed the same light today, and after 45 minutes it showed the “high temperature” status, as well. It needs several hours of direct sunlight to charge and maintain the batteries, but apparently it can’t handle being in the sun… another great engineering feat by ring…. It’s 84° here.

0

26-04-2023 05:16:44

J
Hi neighbors. Thank you for sharing this concern with us. For this concern to be further investigated, please reach out to our support team. Our support team will have access to information that is beneficial when looking into this. That information cannot be accessed here in the Community. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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28-04-2023 11:19:48

K
I too had this happen to my solar wall light and one of my pathway lights today. Also had my phone (Samsung) have the monthly Samsung update not sure if they are related. ![solar-wall-light|230x500](upload://pvExvddevGLTY1gvyMN8H7RnPfz.jpeg) ![solar-path-light|230x500](upload://ivYeWpk4Ct0WXl5u0Ddre5ZvaBO.jpeg)

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29-04-2023 12:27:12

T
Hi @kornieme. As Justin_Ring has mentioned, it would be best to contact our support team about this. You can contact them via phone, or private message on Facebook @Ring. Thanks, neighbor.

0

01-05-2023 02:26:41

R
Is there an answer to this or do we all need to contact support?

0

28-05-2023 03:33:39

J
Hi @ringalingadingdong. We are still asking for you to contact our support team for further assistance regarding this concern.

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29-05-2023 07:12:34

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