Solar Floodlight Battery Level Indicates 0% When Fully Charged
I installed a Ring Solar Floodlight with a single fully-charged battery yesterday. I tested it out and everything seemed to be operating fine, EXCEPT the battery level under device health indicated a 0% charge. I know that’s not right, so this morning I repositioned the battery from the right slot to the left one on the off chance that would give me an accurate reading; it did not. Thinking maybe I had a bad battery, I replaced it with a brand new and fully charged battery, first in one slot and then in the other, but still got a 0% charged reading. As a final test, I added the second battery so that both slots were occupied with a fully charged battery, but the battery reading remains 0%.  Can someone let me know if this is normal, or what the cause and fix might be? Thank you.
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02-12-2022 06:40:27
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Caitlyn_Ring
Hi @TimMcGlynn. I would recommend removing the Solar Floodlight from the Ring app and completing a new setup to ensure everything is displaying correctly. Make sure the Solar Panel is firmly connected. Please also check that you have the most [updated version of the Ring app](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App), and test out the Solar Floodlight after the setup process to see if it is working properly or not.
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02-12-2022 11:49:04
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