Responses (7)

• J

  JD54

  Same exact issue. Placed inches from my router and still getting error/fail message

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  11-11-2019 10:06:05

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  C

  Chelsea_Ring

  Sorry to hear about this, neighbors! You both may benefit from giving our 24/7 support team a call to take a further look into this. They can be reached at 800-656-1918. Let us know what happens!

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  13-11-2019 09:09:49

  B

  BigG

  I called support and they said they would get back to me in a few days. Haven't heard a thing from them and it's been 5+ days now. I'll try one more call then if they cannot resolve then taking all my ring devices back to the store for a refund.

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  16-11-2019 01:11:48

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  Eagle328

  Can you try setting it up with another phone? I had an issue once where using another phone I had worked. Never figured out why but it worked flawlessly.

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  16-11-2019 03:29:47

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  BigG

  I thought the same and tried with Android phone and 2 different iPhones models and I get the same error. Also tried different Wi-Fi networks.

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  16-11-2019 03:48:09

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  Eagle328

  Sounds like you tried everything. It might be defective. Hopefully, they can help you get it replaced or solve the issue. One more thought is maybe the wifi you are using has a filter on it like mine at work. I can't use my Ring app without using my VPN. Once my VPN is on it works perfect.

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  16-11-2019 04:03:49

• M

  Mvstcyr

  Any update to this issue? I’m having the same problem. Replaced the device. Still same issue.

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  20-12-2019 04:03:46

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• J

  jose_meyva

  It is sad to read so many comments and not a solution from Ring, I have 2 bridge in 2 different directions, and unfortunately I could not finish configuring, in both cases I tried everything, but the result is the same, I can not connect to the Wi-Fi network

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  29-12-2019 10:28:05

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  E

  Eagle328

  Call support. You can only use one Bridge by the way.

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  29-12-2019 11:53:47

• D

  DodgerFN813

  Ring Bridge only connected 8 devices even though I was advised it could connect more. The firmware will not update beyond 12.0000282. Level 1 and Level 2 supoort walked me through rebooting the bridge, change wifi networks, removing all connected pathway lights and resetting the bridge. Device will not pulldown new firmware. I plan on connecting 8 pathway lights, so I need the firmware addressed. thanks

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  31-12-2019 07:33:12

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  Eagle328

  I'm on the same firmware. I have no problems at all. I have 10 path lights, 2 spot lights and one flood light. You should be able to connect up to 50. I have 13 total so far. See attached screenshot of firmware. 

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  31-12-2019 07:44:12

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  jnugger

  I've been experiencing disconnection issue on smart bridge few days ago . Called customer support ring and they have it replaced .Unfortunately still same issue on setup , firmware update failed or wifi connection no signal .Have to do the following procedures below to have it bridge working 1. reset wifi router , reset AP if you have one . Check router if you have dual band brige usaully use 2.5G 2.reset button 10 seconds smart bridge wait until it goes to red led 3.begin setup gain , i did mine multiple times hit or miss setup .If disconnection happen again you have to do same procedure. 4.all my smart lighting devices are linked to bridge and alexa as well , ring doorbel , spotlight no issues Notes: smart bridge have unlimited devices per support there might be software bug cuasing the firmware update failing ring should have other option to perform firmware update by connecting to brige throughd esktop etc.

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  27-08-2020 09:16:28

• U

  user56155

  I have the same issue, all of a sudden my bridge went offline. I tried rebooting it, reassigned it back to the network, even reset it to factory settings and tried to bring it back online. I even tried rebooting my router, restoring my router with known good settings(nothing changed) and I also tried two different phones and still nothing works. I went and purchased another bridge (because Ring would not let me to speak to the advance team for 72 hours, I setup my new bridge and the exact same thing accrued. Both devices look as if they are on the network but when they go to get the firmware it "has a problem" ya its called corrupt firmware file. Can't talk to advance team because it hasn't been 72 hours, (as of today it has) and nothing is being down. Also Ring has NOT sent me the trouble ticket.

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  26-08-2023 06:00:10

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