Smart Lighting

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U
Ring Solar step light
cs-support

Hello just wanted to leave my feedback after just eight months of owning the ring solar step light. The solar step light will not charge after a full days of sun.the sun has damaged The panel. After a full day of sun the batter will charge at most 10% always getting a low battery alert on the Ring app. The only way to get XXXX% charge is if you d manually charge them with the wall electrical outlet using the USB cable . I have reached out to customer service which I had a horrible experience with them trying to question me over and over again as if I was making up a story it should be Simple the Solar light will not change throughout the day and the only way to charge was plugging them into the USB cord the representative did not want to be helpful and was trying to give me the runaround try not to warranty the solar light 

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2

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06-07-2024 09:48:13

Responses (1)

J

Hi @user_c1dd80. Since you have worked with our support team, you most likely have already gone through the basic troubleshooting steps I would have recommended. The next best step is to continue working with our support team to further investigate your concern. You can also reach out to our support team on Facebook by sending a PM to @Ring.

0

08-07-2024 04:16:23

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