Hi There. It used to be that when I opened the Ring app and landed on my dashboard that all my cams would refresh (I have a Door Bell Pro and a Spotlight Cam). The images updated to that moment and then start counting the seconds since that refresh. For about a week now, only the doorbell pro image updates and the spotlight cam is from whenever the last manual update (from live view) was made by me. If I click on the image it goes to live view and shows the current view from the came, and then when I x -out and go back to the dashboard the image is updated on the dashboard for that cam. Why did this stope being automatic and only for the one cam. I did power down the cam in an attempt to reset it. Did nothing. Anyone else experiencing this?

Same problem here with two doorbells. It started with app update 5.38.1

We have been having the same problem. I have two wireless cams with spotlights and the live view doesn’t refresh on the dashboard and sometimes I can’t even get the live view to connect even with good wifi signal.

‎Ring Smart Bulb Power Restore

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ryanjohnb

Ring Smart Bulb Power Restore

My ring smart bulb always powers on when the power to the house is restored (if we have a power outage). Is there a way to prevent this?

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29-11-2024 18:51:29

Responses (1)

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Caitlyn_Ring

Hi @ryanjohnb. Which model of Ring Smart Bulb do you have? I can check with my team to see if this is expected behavior after a power outage.

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03-12-2024 22:11:25

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