Responses (5)

• M

  Marley_Ring

  Glad you asked @BrianHartley! The useful range between your Bridge and other Ring Smart Lighting products depends on the number of obstructions between them, and the materials they're made of. The RF signal has a greater range than wifi, but you may have to experiment with your devices to find an optimal position.Some common signal interferences are tough exterior walls, multiple walls or floors, and large appliances. As the Bridge communicates with your wifi, and the rest of your Smart Lighting devices communicate to the Bridge, please also ensure the signal is optimal between the router and Bridge. If you're having persistent connection issues with your Ring Bridge, please follow up with our support team at one of these numbers, or on Facebook @Ring via private message.

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  01-06-2020 08:19:48

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  A

  ArtF

  Can somebody throw us a bone here? Looking for something more like, 90% sure it will connect out to xx feet from a window, sometimes out to xxx feed from a window. And then the disclaimer can be put on about thick walls...

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  03-06-2020 05:19:19

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  gbanasiak

  We keep hearing the textbook reason why a large foot print house has poor light to bridge signal. My bridge is in the center of my home, front lights "fair", rear lights "fair". All devices within 40 feet of bridge. Proprietary communication better than WIFI. My WIFI works twice the distance. Please fix or allow multiple bridges.

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  24-06-2020 01:03:36

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  gmarakas

  The limited range of the bridge combined with the non-answer answers makes it difficult to implement Ring smart lighting in any meaningful sense. I am hopeful that Ring will develop either a new and improved super bridge or allow for multiple bridges in a single system. Short of this, having the ability to handle up to 50 devices is moot unless you live in a small house. Please help us understand what Ring is doing to make this better!

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  06-11-2020 04:05:25

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  ScottRing

  How did this get marked as solution. How about best case scenerio with perfect line of site. Also, can you use mulitple bridges to improve connectivity?

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  08-11-2020 07:30:37

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  pdeethardt

  They only allow one bridge per household/location. From what I can tell the bridge uses 900 MHz to communicate with the devices, so it should get better range than WiFi since lower frequencies generally get better range than higher frequencies. It's hard for them to give an exact answer on the range because there are so many variables such as the materials your house is made out of and the location of the bridge. And like WiFi, if there are other devices such as cordless phones, etc., using the same 900 MHz frequencies, then the interference could also affect the range.

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  11-11-2020 02:39:34

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  GeeksRUs

  Last post about this was Dec 2020. Now it's June 2022 and still no improvement to Ring Connect or the addition of range extenders? Is Ring going bankrupt, can we trust buying your devices for continued near future support?

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  23-06-2022 10:49:27

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• J

  JustWantBridgeToWork

  I live in a 60 yr old wood cabin (wood studs, thin wood siding and drywall interior) with no insulation. It has tons of single pane non-coated all original glass windows as well. That’s it. That’s the house. My yard stretches about 90 feet in all directions around the home. I have three Ring Low Voltage Transformers mounted outside to the wood siding of the home. I have three outdoor Ring Motion Sensors. No matter where I put the Bridge, it cannot connect to all of these devices. The best place I’ve found is in front of a windows that can see all of the outdoor Motion Sensors. From this spot, the low-voltage transformers are 20’ away from the bridge. It gets “poor signal” to those (which is odd), but works most of the time. The two closest outdoor motion sensors are 10-15 feet away in direct line of sight and get good signal and work all the time. The sensor that is 90’ away and in direct line of sight never works. I’ve swapped motion sensors and rebooted all, and change out fresh batteries. Nothing I can think of gets it to work. What can I do?

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  19-02-2023 04:15:08

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• T

  TnTinCT

  I have a new floodlight on the back of my house. I moved the bridge so that it’s in the outlet inside the house but directly behind where the floodlight is. Every time I check the signal from the lights to the bridge it says “Poor signal to bridge”. How can this possibly be??? The bridge is literally 2’ away from the lights!!! These garbage bridges are the reason we don’t install architectural lights around our property. I had a service rep contact me once about this but tried everything they said and no solution. Could this be a faulty bridge? 

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  24-09-2024 11:31:05

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• U

  user_c4a0bd

  My mailbox sensor was hit-or-miss, being the furthest device. I use a couple of waterproof enclosures for my non-Ring smart holiday lighting power connections. Since Wi-Fi has a better range outside, I placed the Ring Lighting Bridge outside in an enclosure. So now all my Ring lighting connects to the bridge. Please bear in mind that the bridge is rated for indoor use. The enclosure is IP54 rated and I ordered it from Amazon. Ring should not only consider supporting multiple bridges but also making an outdoor version.

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  27-10-2024 11:13:36

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