Smart Lighting

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User Solution
Ring bridge keeps disconnecting
cs-support
bridge

For weeks now my ring bridge will go offline multiple times a day. I have unplugged it and plugged it back in but It will not connect to my ASUS router. If i pull power on my router and power it back up the bridge will connect for awhile but then go offline. My other ring products stay connected without issue. I have removed the bridge from the app and reinstalled it after following the reset instructions. It connected and stayed connected for about an hour until I instructed Alexa to turn off a lamp. The bridge immediately started flashing blue and lost connection and Alex informed me that the lamp was not responding. This happens with two other lights as well. I am not sure what else i can do with it. I think it may have gone bad.

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21-04-2024 07:07:47

Responses (2)

J
User Solution

Hi @nevada. You have tried all the troubleshooting steps I would have recommended for your concern. The next best step is to contact our support team to further investigate this with you. Give our support team a call using one of the numbers available here.

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22-04-2024 05:52:40

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This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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22-05-2024 05:53:24

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