Smart Lighting

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Pathlight is too hot notifications
solar-smart-lighting
troubleshooting
notifications

I have many solar smart path lights. They are out in the sun and are constantly sending notifications “It entered sleep mode to protect itself…”. IIUC these are normal and it is just a notice that the light has gotten hotter than it prefers and that it is turning off for a while.

I constantly get these all throughout the day instead of useful notifications. I would like to turn off all of these “entered sleep mode to protect itself” notifications, but only these.

I can not seem to locate how to disable or control these notifications.

In the webapp, there is accounts/settings/alerts/lighting that includes:

  • Bridge Status
  • Device Status
  • Firmware Update Completed
  • Lights Left On
  • Low Battery

I presently have Device Status and Firmware Update Completed disabled. The others do not seem related to the “entered sleep mode to protect itself”.

Since these lights are meant to be left out in the sun, and it seems the reason why it has temp sensors and the logic to sleep when too hot, then this seems like a normal operation. In locales where the sun is out and where it gets very hot this means that its almost a certainty that the lights are going to go into sleep mode at some point.

Can someone please explain how I can turn these notifications off?

If it is not possible, then Ring, why can I not control the notifications for a feature that reacts to situations that are normal and expected? I really don’t like having unnecessary notifications. The extra beeps and dings distract from more useful notifications. I want to turn these off.

Thanks,

–jason

415

1

0

21-04-2024 10:03:39

Responses (3)

J
User Solution

@user57. It looks like, with an update, you are now able to disable these types of alerts for your Smart Lights. You will now see the option Sleep Mode below the Low Battery option. Toggle it off and hit Save to no longer receive these types of alerts. :slightly_smiling_face:

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26-04-2024 10:13:49

J

Hi @user57. As of right now, you are not able to disable these notifications. As we value our neighbors’ feedback, we’ve created a Feature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!

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22-04-2024 10:43:35

S

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

26-05-2024 10:14:21

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