PAR38 bulb fails to connect to working online bridge

Question

I have a PAR38 bulb that I recently purchased from ring.com, but it will not function correctly.  It lights up when plugged in, the ring app recognizes it when trying to do the setup, but the PAR38 bulb fails to connect to my ring bridge to be fully setup / accessible in the ring app.  I have tried setup more times than I can keep count of over the last few weeks, changing the bulb name as well, but this PAR38 bulb does not work.  I have 8 other ring lights connected to the ring bridge and they are all working correctly, with no problems.

b-ring · Answer

After several weeks of the PAR38 bulb not connecting, and just letting the whole effort go for a few weeks, I came back to the PAR38 bulb to give it another try using the same exact standard setup instructions.  And despite me doing nothing different, a miracle happened and the PAR38 bulb somehow took a software update and then starting working correctly.  Ring needs to make a web / app feature for customers to self-service update / force a software update on devices, so problems like this can be more easily resolved.  That was ridiculous that I wasted about a whole month of almost daily trying to get the device to work before it somehow autocorrected / updated the fault it had in the operating software.

LeeLee77 · Answer

So I had the same problem with my lights. If you look at the length/width of the lights compared to the ones before, the ring lights are wider. For my lights, I realize that the ring head is bigger than the actual space to screw into the socket....so the lights were not connecting all the way for the lights to work/turn on.  I purchased the **socket extender** from Home Depot for $2.89 each and they worked. Amazon also sells them in sets of  4 or 6 for as cheap as $7. Good Luck...and I hope this helps someone else with the same issue.

Smart Lighting

PAR38 bulb fails to connect to working online bridge

Didn't find an answer ?