Smart Lighting

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R
User Solution
Is Ring Hub defective
mailbox-sensor
troubleshooting
bridge

Don’t know if the Hub is the same thing as a Base Station.
I’m going to post a question concerning my Mailbox sensor because, initially, it is a separate device, but I’ll encourage readers to check that post before answering here.

I’ve posted here about a few devices that seem to be malfunctioning recently (check out my hx). I’m now uncertain whether all these devices are malfunctioning within few months or if the Hub is the problem and problems with my devices are just symptoms.

I know I’m asking for a little more time than usual because of my previous posts and my following post on the Mailbox Sensor, but I want to know if I have a few devices misbehaving or if replacing on (the Hub) is the solution.

139

1

1

24-05-2024 04:05:43

Responses (4)

J
User Solution

Hi @requiredusername. I would recommend trying to factory reset the Mailbox Sensor and then reconnecting it to the Bridge to see if it helps. To do so follow these steps:

  1. In the Ring app, tap on the ☰ menu in the upper left.
  2. Tap on the Light Group with the Ring device.
  3. Tap on the offline Ring device.
  4. Tap on the General Settings tile.
  5. Tap on Remove This Device.
  6. Tap on Remove Device.
  7. Factory reset the Ring device by pressing and holding the reset button for 15 seconds.
  • After a factory reset, it can take up to 60 seconds for the Ring device to start up.
  1. Go back to the Ring app dashboard.
  2. Tap on Set up a device.
  3. Tap on Smart Lighting.
  4. Continue to follow the in-app prompts to reconnect the Ring device.

If you have tried this step and are still having the same concern, give our support team a call for further assistance.

0

27-05-2024 08:44:44

R

Have a Mailbox sensor that worked well for a few weeks. Stopped working completely. Battery level was 58%. After trying a few things, I replaced the batteries and it works when within 5’ of the Hub. Doesn’t work in Mailbox, although battery level now shows 87%. I have the switch set to ‘use antenna.
The antenna is ~55’ unobstructed line of sight. The Ring Hub is on a table with only a window between the Hub and the Sensor. Of note, the app shows “Poor wifi Connection” under device name. Of further note, I had this warning before changing batteries and the Mailbox sensor worked perfectly.

0

24-05-2024 04:07:14

C

Hi @requiredusername. When you mention the Hub, are you referring to the Ring Bridge? The Ring Bridge is what allows Ring Smart Lighting devices, including the Mailbox Sensor, to be controlled via the Ring app. Would you mind sharing a screenshot of where you see the poor wifi connection being mentioned?

0

24-05-2024 08:46:11

R

Yeah, Bridge. Sorry, I don’t know the lingo. See attached.

0

25-05-2024 01:16:43

R

Perfect!! I wasn’t holding the button 15 secs. If you ever need an alibi, let me know.
Las problem, sometimes the sensor detects motion. Sometimes not. I’m going to change batteries again.

1

30-05-2024 06:16:06

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