Echo 4th gen as a bridge for a19 light bulbs

I have been trying to connect the ring a19 light bulb. Each time I went through the process it will state my echo is offline and wont complete the set up. I looked at the the ring app and it shows the echo is offline. I have spoke to amazon and ring many times and nothing has been resolved. The agents will do what they can and send me back in to a circle with nothing. I found this article https://community.ring.com/t/echo-4th-gen-offline-under-connected-devices/48070 i have went through the set up process over and over for 6+ hours. Lets get this fixed ASAP! I have been part of ring for many years. The set up process cant be this hard! I have link my amazon and ring account together. confirmed from ring it shows linked. Spoke to amazon and they confirmed my echo is online. ( god forbid i say her name) will respond to my requests. Whats the deal ring? this is frustrating