Adding new ring spotlight not updating

Question

I keep trying to add my new spotlight, after I click the bridge it goes to update and keeps saying my iPhone disconnected and telling me to check the batteries. I just bought brand new batteries and my iPhone is on the same wifi and is right next to the spotlight. This is getting very frustrating. I bought the starter pack and the first one connected fine and this one won’t work.

Justin_Ring · Answer

Hi @user46944. If you have added fresh new batteries and your Spotlight has failed updating multiple times, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Adding new ring spotlight not updating

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