Responses (8)

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user55302
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19-08-2023 23:26:26
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user55302
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19-08-2023 23:26:58
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Enzo_Ring

Hello @user55302, Thank you for contacting Ring Community.Using the cable A included in the Ring Intercom, please connect the wires as described below:* A-1 red with 6* A-2 brown with 1* A-3 black with 2* A-5 grey with 9* A-6 purple with CAIf your Ring Intercom won't work as intended, please share with us a photo of the installation.Thank you for your cooperation.

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22-08-2023 13:12:36

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user55302

Thank you for the instructions. I connected the wires as you described. But I can't seem to get the ring into the Test Mode. The light never turns green and the error message says that it might be a network error. I can see the device connected to the wifi and also under device setting I can see the last online was just now... Any ideas how to get the device into the test mode to finish setup?

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25-08-2023 16:47:13

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Enzo_Ring
Hi @user55302 we’d be happy to take a closer look at this with you. Please send us a picture of the wiring. Our team will then be able to investigate this further. We look forward to hearing back from you.
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29-08-2023 11:43:25
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user56575
I wired it as you said, but will send a picture later. Could you please elaborate on the error as the message seems to focus more on the wifi connection... Had it next to the router as well but that did not fix it either. Can it even be related to the wiring?
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30-08-2023 08:09:38
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