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Does anyone know how soon Ring are supposed to get back to me?
Escalated case 2 days ago. Currently have intercom installed but the intercom buzzer is no longer working. It will also only open one of the 2 communal doors, despite the compatibility checker saying it was OK to open 2 doors at once - they are on the same lock. Thinking I might have to bin this as it's very inconvenient to have a broken buzzer - it worked fine before.
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14-05-2025 05:11:33
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Pino_Ring
Hi @user_ddd559, welcome to the Ring Community!!! We apologize for the wait, if you have already contacted our support team and provided the necessary information to start the investigation, please have a little patience, sometimes the problem needs to be thoroughly analyzed by the technicians to find a solution. For any urgent problem, I remind you that you can always contact our customer service for assistance or updates regarding your case.
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15-05-2025 01:49:28
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