Responses (2)

• J

  Justin_Ring

  Hi @Hairyhighlander. Other than distance, physical obstructions could interfere with the wifi signal. This Help Center [article](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength) will go into further details regarding this. What I would recommend is that you try placing the wifi extender in a different area to see if it makes a difference. You also want to make sure you connected the Doorbell to the wifi extender. If you did not, you will go through a [reconnection process](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) and select the wifi extenders' signal rather than your routers'. I hope this helps.

  1

  •

  13-04-2023 04:36:32

  •

  Reply
• H

  Hairyhighlander

  So ive checked the doorbell, it is connected to my extender. The extender is in my front lobby and as i said, no more than 8 feet between it and the bell. The only obstacle between it and the extender is the front door itself. I think i may have a dodgy doorbell as i have an asus ax82u router which itself is in my living room, no more that 30 feet from the doorbell and having used a signal strength meter all round my house, im receiveing a full signal all over. Time to contact smazon for a replacement i think.

  0

  •

  16-04-2023 11:27:11

  •

  Reply