Videos Do Not Download or Share - App or PC / Website
I've had two 45 minute plus phone conversations with tech on this, but still no resolution. My app will not download videos at all. It just hangs on "Preparing" indefinitely (we give it up to ten minutes sometimes, and nothing. On the PC, it just hangs with the circle spinning. Was actually able to download two videos in a five minute period the other day, but for weeks before and since, no more will download. Have tried numerous times. Seems that if I could download TWO in that tiny frame of time, but nothing else, the glitch would be on RING's end? When I go to SHARE videos, (from APP) it'll send the link to the video in text or email, but when you try to open it, message says "Video Has Been Deleted by User." Every time. On PC, it simply does the indefinite spinning circle when I click "SHARE." Nothing ever comes up. Again, no resolution after two LONG phone calls to RING tech support. We deleted and re-downloaded the app, did a reboot on the Ring camera set-up as well. And no fix to the issue. Any ideas out here? This issue is basically rendering my monthly subscription useless if I can't share or download videos. Thanks for any suggestions as to what this could be.
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01-12-2020 07:12:35
Responses (5)
- R
Having the same problem, cant download video on website in windows or on cell phone app. Tried 2 different phones, 3 different computers, 4 different browsers, it just doesn't work, just get spinning circle or a message that says "something went wrong".
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31-12-2020 05:20:23
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- K
Same issue here. Had some videos i wanted to download and share, but cant and am having to resort to screen recording it. Just feels like I am paying for services that I cant use! I also noticed the issue only occurs with my wired pro video doorbell. Battery cameras seem fine.
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31-12-2020 09:36:53
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- J
I've been having the exact same issue. Spoke w/ a customer service rep online for over a half hour and tried the same things to troubleshoot, with no solution. Previously, I had been able to download onto my computer and on my phone but now it simply will not work. Frustrating, especially for a service I only signed up for 2 months ago!
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11-06-2021 10:46:51
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V8rick
Hi I have just got my doorbell having my own probs. I just saw your post and tried it downloaded on PC instantly and on mobile
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01-12-2020 10:21:02
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