Video Issues on Ring Doorbell Pro
Hi - I have a new issue with my ring doorbell. When I get motion detected, I get the notification but the video is is only shown for about 8-10 seconds, then it breaks up and stops. I have reset my router and the doorbell and no joy. I am thinking my WiFi is ok as the Ring camera in my garden is working as normal, just the doorbell.Any thoughts?
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01-12-2022 13:28:38
Responses (2)
- J
Hi @paulcrate. I appreciate you performing those troubleshooting steps! Because you've connected it to a hotspot and the Doorbell works properly, it appears to be a network issue. I would follow the steps in this Help Center [article](https://support.ring.com/hc/en-us/articles/4407014643732-How-to-Change-Router-Channels-) on changing router channels to see if it helps. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-12-2022 20:31:35
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paulcrate
So an update to this - I think it may be a network issue but not sure how to resolve.My ISP is showing a speed of 40mbps downstream and 8mpbs upstream - WiFi speed test gets results very close to thisMy Doorbell has RSSI -39My Spotlight cam has RSSI-43So both similar infact, the doorbell has a better WiFi Connection. The doorbell doesn't work but the garden cam doesI switched the doorbell to work off my mobile hotspot and it worked perfectly fine.What to look at next??
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02-12-2022 08:17:06
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