Ring doorbell Pro 2 lens cover de-laminated?
I’ve had my Ring Doorbell Pro 2 for just over two years and recently noticed that the front glass is beginning to delaminate from the camera. My doorbell faces south; surely, I’m not the only one experiencing this issue. After reaching out to customer service, they informed me they couldn’t help. Is this really the level of quality one should expect after paying a premium price? I’m disappointed and won’t be purchasing from them again. Thank you.
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25-04-2024 03:13:53
Responses (4)
- T
I have a similar issue and been told the exact same thing. Its 2 years old and the lens cover plate is so severally cracked the image it makes is blurred. Support told me id have to buy a new one. If after only 2 years of service its no good then i wont be buying another one.
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30-04-2024 06:58:57
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- U
I had exactly the same issue. The lens cover started cracking and peeling away leaving lines all over it. The unit is about 3yrs old and now only fit for the bin. Will be binning all my Ring products (4 in total) and buying cheaper alternatives that don’t need a subscription plan. Well done Ring!
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12-03-2025 12:23:46
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Caitlyn_Ring
Hi @cylstudio. While Ring devices intended for outdoor installation, such as the Doorbell Pro 2, are weather resistant, exposure to the elements may still cause damage depending on how extreme the weather is. If your device is still under warranty, our support team can assess the damage to determine if a replacement is needed. If your device is no longer under warranty, they will not have this option unfortunately.
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29-04-2024 02:20:28
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