Ring Doorbell not ringing
Hello, Bought a Ring Door View Cam a few weeks ago and absolutely love it, although over the past few days we’ve had a few issues where pressing of the doorbell isn’t registering. The sound will play on the doorbell itself and the light will spin, however there’s no notification in the app, the chime (2nd gen) does not ring, and there’s no record of the bell being pressed in the event history, so it’s as if it was never pressed from our point of view. Motion detection appears to be working and triggers a notification as expected, and we can see people pressing the doorbell in the motion recording and waiting, but as far as the app is concerned, the doorbell wasn’t pressed. Device Health Check shows a good bill of health (no issues). Battery is on 74%, RSSI is currently -54, and firmware is up to date. Worried that if issue continues, we’re going to miss visitors/deliveries and will have to remove the doorbell, which would be disappointing. Thanks in advance for any help and suggestions!
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10-11-2020 18:51:18
Responses (3)
- C
Hey neighbors! A good first step to troubleshoot a concern like this is to reset the Doorbell by holding down the setup button for at least 20 seconds. Then you'll want to set it back up in the Ring App with the steps under Set Up a Device. If that doesn't resolve your concern, please give our suppo
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11-11-2020 17:38:04
CGreetings, I am currently super unhappy with my Video doorbell 2. We've had it a few months now & we don't get any ringing notifications on any of our devices. I have a Samsung A30 mobile & my wife a Samsung Note 8. Additionally we have 2 Amazon fire tablets (2019) which we specifically bought for
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09-02-2021 13:55:15
- U
Exact same problem here. We don't get that many people at our door being in a rural area. The motion detection works. In the application, the solar charger, the doorbell and the ring chime all show in perfect status. It is just that when the doorbell is pressed, it only chimes outside and no door bell event shows up in the application. So Federal Express just came and went 3 days in a row. I only found out because a neighbor happened to be outside and the dogs started barking. I went to see and they said they rang but no one answered.
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19-10-2023 22:03:28
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- J
Hi @user63033. If you have tried the recommended steps in this thread and are still having the same concern, reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372) for further assistance.
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23-10-2023 20:15:18
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Clarratt
I’m having the same issue. Started a couple of days ago. Seems to record but not ring the chime when the button is pressed. Have the blue spinning wheel of death wizzing round but no internal sound. Notifications to our iPhones are also delayed. If I open the front door from inside and press the button it rings?all WiFi and batteries and firmware are good.
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10-11-2020 20:08:13
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