U
Ring Doorbell Gen 2 Not Charging
battery-video-doorbell
troubleshooting
When plugged into the wall to charge the doorbell has a full blue light rapidly flashing. I have left it on charge overnight and it is still flashing in the morning and it hasn't charged 1%.Things I've tried:Resetting the deviceDifferent power outlets and cablesAllowing the device time to get up to room temperature before chargingAny ideas?
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19-12-2024 12:01:25
Responses (1)
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Caitlyn_Ring
Hi @user_250628. When resetting the Ring Doorbell, make sure to hold down the setup button for 20 seconds. After a reset, try walking through a new setup in the Ring app using the steps under Set Up a Device. The battery percentage should be updated after this. If it's still showing as 1% after trying these steps, please follow up with our support team at one of the numbers here, or @Ring on Facebook, X, or Instagram.
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20-12-2024 19:26:52
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