My door bell only has small part of the screen showing
Hi my bell only shows top part of the screen - it’s like there is a black curtain over the rest of it . I’ve tried resetting and looking to see if it’s anything on the settings . It’s like there is a shutter 3/4 shut over the screen. All I see is the sky ! So it’s working in the top part of the screen.
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08-09-2024 06:22:26
Responses (2)
- C
Hi @user_e695f1. Do you have a Privacy Zone enabled? This feature allows you to put a black box in a set area of your Ring Doorbell's view, which is used in cases where your doorbell may face another person's front door. If you don't have a Privacy Zone enabled, @user63814 has some great suggestions to narrow down the cause of the issue. Feel free to also share a screenshot of what you're seeing on your end.
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11-09-2024 12:15:00
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user63814
What device are we talking about. Is it the same on 2 different devices? If you see the same image on (say) a phone and the Ring web app, then its going to be a faulty device, probably an image sensor fault. If its only like it on (say) the web app, then clear caches on that computer and try again.
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08-09-2024 07:18:20
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