U
Lost Access to History Videos After Plan Renewal
troubleshooting
cs-support
. I am writing to express my concern regarding my Ring subscription. My plan expired yesterday, and I renewed it today. However, I have noticed that I no longer have access to my history videos, which is quite concerning. Could you please explain why this has happened? I relied on accessing the stored videos for security reasons, and losing them unexpectedly has been troubling. I assumed that renewing the plan would seamlessly restore all previous functionalities, including access to my video
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14-01-2025 07:22:47
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Tom_Ring
Hi @user_4b2793. It there is a gap in your coverage, meaning your plan expired on one day, and then you subscribed the next day, your data would be lost. There has to be zero gap in Home Plan coverage for data to be retained.
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15-01-2025 01:30:13
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