Responses (8)

• A

  Amnesiac73

  Sorry, just says activating device. See pic

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  20-08-2020 12:33:24

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• G

  Gill12

  Have you managed to get a live feed yet? I’m having the same problem

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  23-08-2020 10:23:18

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• C

  Cfcg

  I'm having the same issue. It's worked great for the first couple of weeks, but now it can't reconnect.

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  23-08-2020 09:10:50

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  C

  Chelsea_Ring

  Hello everyone. If you're still having a concern with loading your Live View, please check out our Community post [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821), which goes over some tips and tricks you can try to help load your Live View. In the event you may still have this concern, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471)to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

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  24-08-2020 07:41:20

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  Metallica999

  Same issue! reset device already and fixed it once. And now gone again. Door bell is on the opposite side of the wall where modem is. So well within range. 250mb BB. Getting fed up of this now

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  28-08-2020 07:44:52

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  Amnesiac73

  No luck. Changed networks, rang support who basically did very little an assured me they would contact me again that same day, got no reply. Still having issues. Basically a very expensive doorbell which doesn’t always work with the chime / notifications. got to say, would not recommend this device to anyone. After the initial few weeks with a few teething problems, it’s become pointless and rarely works as intended.

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  31-08-2020 08:34:45

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  Caitlyn_Ring

  Hey neighbors, happy to step in for Chelsea here! As this is a neighbor-to-neighbor support forum, we aren't able to look into your concerns as deeply as our support team is, so you may want to contact our support team again if this concern persists. Regarding the Live View not loading, some neighbors have had success by uninstalling the Ring App, restarting their phone, and reinstalling the Ring App. If these suggestions aren't helpful, I'd definitely recommend contacting our support team for more advanced troubleshooting help.

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  31-08-2020 10:32:09

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  Lor_J

  Trying your suggestions did not solve the problem. It gets really tiring and frustrating when you try to access live view or Echo Show to see who is at the door to find that nothing works. I have wasted a lot of time talking to support previously with no results. Maybe it is time to switch from Ring to something else. Battery is 100% and WiFi is fine. Very disappointing.

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  24-01-2021 08:33:35

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• B

  BarryH

  This issue is CLEARLY a RING design flaw. Rebooting the router MAY temporary mend the situation but it will simply reoccur due to a fundamental network issue with RING not your router. Like many other users I have strong local signal but am unable to connect LIVESTREAM. I also have over 40 devices on my network and NONE of them require me to reboot my router periodically. Support folks have been trained to say rebooting the router is proof its a problem with the router. This is a lie. I am a computer network engineer with 40 years of experience.... you can believe what I am telling you. The units are defective and RING simply doesn't want to replace them all as it would be a financial disaster for them. FINALLY - If you require proof I am correct download the "RAPID RING" app. It works PERFECTLY every time while the standard RING app continues to fail. This is ring.com's work around instead of fixing the ROOT problem with their product.

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  21-05-2022 11:04:43

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