How to remove old doorbell from basic plan and add upgraded doorbell?
Our old (2019) doorbell was no longer holding a charge, so we purchased the 2024 upgraded version. Since nothing is ever simple, I can't find how to remove the old doorbell from our basic subscription and add the new one to it. I anticipate being told to pay again but would like to avoid this since given the already exorbitant increase paid this year. It didn't occur to me that this wouldn't just be automatically included on my existing subscription. Can anyone advise please? Thank you.
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28-11-2024 05:58:58
Responses (2)
- J
Hi @user_a23783. You will need to cancel your subscription on your older Doorbell and subscribe your new Doorbell to a Plan.
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29-11-2024 08:09:27
- U
Thanks @Justin_Ring, but why is it made so difficult? Why not just allow customers to amend their subscription?! It makes me want to return the doorbell and purchase an alternative from one of Ring's competitors.
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29-11-2024 11:38:36
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user_a23783
Bump.
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28-11-2024 10:24:24
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