Responses (1)

• M

  Marley_Ring

  Hey there, @busterruff55. The Video Doorbell (2nd Generation) can use the existing wires, or wires coming from an 8 to 24 VAC power supply, to provide a trickle charge to your Video Doorbell battery. A standard power supply rated for 8 to 24 VAC can be used. Another option is our [Solar Charger](https://en-uk.ring.com/products/solar-charger-video-doorbell-for-2nd-generation) mount. I hope this helps! :)

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  22-09-2020 07:13:37

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  B

  busterruff55

  Hi Marley , thanks for the reply ,do Ring sell these adapters ?

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  22-09-2020 07:20:49

  M

  Marley_Ring

  Good question, @busterruff55! We actually do offer a [Plug-In Adapter](https://en-uk.ring.com/products/plug-in-adapter-for-ring-video-doorbell-pro) on the accessories page at Ring.com. This Plug-In Adapter fits a standard UK outlet and runs two wires for connecting to your Video Doorbell. Although this adapter is designed for the Doorbell Pro, a battery powered Video Doorbell can be wired using this adapter as long as the resistor is put in place. Check out this [Community post](https://community.ring.com/t5/Video-Doorbells/Using-the-Ring-plug-in-adapter-amp-Ring-wirewound-resistor-with/m-p/59983/highlight/false#M19682) where neighbors discuss doing this, including images/ instructions from Chelsea.

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  22-09-2020 07:46:41

  J

  Johnboy518

  I have a specific ring doorbell adaptor from Amazon as the hard wiring that Ring suggested did not work, the specific ring doorbell adaptor is sending power to the ring backplate but the ring health still indicates battery power, surely it should be charging the ring doorbell from the mains?

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  26-09-2020 02:38:08

  T

  Tom_Ring

  Hi @Johnboy518. Stepping in for Marley here. If you are using a 3rd party product to power your Ring Video Doorbell, it may not work properly as we do not support 3rd party devices with our Ring products. With this in mind, it could be why you are seeing the status you are seeing. If you have questions about proper wiring setup, out support team is full of experts that can help with this. Please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

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  28-09-2020 05:15:54