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user76093

User Solution
Closed
Doorbell fell off and now not working
battery-video-doorbell
cs-support

My doorbell fell on the floor the other day and now won’t switch on any ideas? It is fully Charged

935 •

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06-02-2024 11:50:24

Responses (2)

  • C

    Caitlyn_Ring

    User Solution

    Hi @user76093. It’s possible the Doorbell was physically damaged when it fell. Try fully resetting it by holding down the setup button for 20 seconds. After the reset is complete, try walking through a new setup in the Ring app using the steps under Set Up a Device. If the Doorbell is still not responsive, please reach out to our support team for further assistance.

    0

    •

    07-02-2024 04:28:08

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    • S

      system

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      •

      08-03-2024 04:28:50

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