Responses (3)

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Tom_Ring
Hi @user34808. Have you bypassed your wired chime kit? The Doorbell Wired is not compatible with wired chime kits and this could be the problem.
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31-01-2023 15:33:32
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user34808

Hi Tom, i replaced the original chime as it was not a compatible brand. I replaced it with ring specific din rail transformer housed in the ring din rail housing.. wired up as per instructions, live and neutral to the bottom of transformer, bell wires from the top to the Wired video doorbell but power is not reaching it..?

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01-02-2023 12:33:15

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Caitlyn_Ring

Hi @user34808. The DIN Rail Transformer replaces an existing transformer to provide adequate power to your Video Doorbell Wired. If it's installed according to the instructions [here](https://support.ring.com/hc/en-gb/articles/360060076091-Ring-DIN-Rail-Transformer-2nd-Generation-), the Doorbell Wired should power on when it is connected. You can try resetting the Doorbell Wired by holding down the setup button for at least 20 seconds to see if it enters setup mode after this. If there still appears to be no power at the doorbell wires, we'd recommend consulting with a qualified electrician to resolve power issues.

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06-02-2023 17:22:20

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bemak187
On the old chime you removed was the transformer built into this? If not I think you might have a doorbell transformer somewhere else (likely near or inside your consumer unit) so those live and neutral wires are already coming off a transformer.
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09-02-2023 09:52:21
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