F
Black horizontal line at night on Ring Doorbell Pro
hardwired-video-doorbell
video-quality
 I have had a black line appear across the screen on my Ring Pro Doorbell, it is only visible at night. Any ideas what has caused this, device is less than 12 months old?
1641 •
0 •
1 •
09-04-2021 07:45:33
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @Florence2. If you position the Ring Pro up or down, does this black line stay present and in the same spot? If it does, I would reach out to our support team to address this. If it does not, try a reset on your Ring Pro by pressing and holding the setup button for 20 seconds, then release. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
13-04-2021 03:23:54
•