Birds Eye View - unable to find house
Anyone else feel scammed by the birds eye view feature compared to the advertisement for the Doorbell Pro 2? I didnt expect perfect but i at least expected to be able to identify my home. This is a joke right? Anyone else in the same boat?  
6466 •
3 •
14 •
26-04-2021 09:26:46
Responses (15)
- J
Hi Caitlyn. Birds eye view isn't exactly advertised as using a vector map though is it? Compared to the advert showing perfectly clear satellite images https://youtu.be/Yfsm3MvYDWU If we could use a different map provider I might stand a chance of using a satellite image like you are supposed to. This taken from Google 
•0
28-04-2021 07:01:39
- B
I have no interest in this feature and haven't even turned it on however I agree that for the UK Mapbox is not a good choice. The examples above illustrate that and I think its the same for most of the UK. Not sure what it performs like in the USA?
•0
28-04-2021 09:47:53
•
- J
For me, it's advertised as having it, so I want it to work. It'd be handy for me. Can distinguish quickly if someone has hopped the fence infront of ours etc. Looking at some USA reviews they seem to have good satellite images, similar to the quality of the Google one I uploaded. Not really a surprise the US get better treat, they get Alexa Greetings as well and we don't yet
•1
29-04-2021 08:36:54
•
UI live in rural Northwest Ohio in United States & the picture on my brand new ring doorbell Birdseye view is terribly blurry. I thought maybe the camera was broken somehow and was going to call customer care until I read this thread. Very surprising in 2025 on a brand new doorbell pro camera considering Google Earth is perfectly clear on my house, UGH!
•0
24-03-2025 11:41:04
- J
Any further replies @Caitlyn_Ring please? Given US have clear satellite images and I don't in the UK.
•0
03-05-2021 11:14:24
•
JHi @Chelsea_Ring I appreciate you are saying there is the vector option, but it's not really fair advertising the feature in the UK with the satellite image example is it? I even checked London on the Mapbox satellite and that is just as blurred. Fair to say the whole of the UK is blurry and poor quality on satellite images. We need the option to upload our own aerial image when setting up Birds eye view, or be able to select a different map provider. Hope this gets passed on
•2
08-05-2021 06:26:35
- A
I received the Pro 2 yesterday and have the exact same blurry issue. I just got off the phone to ring support after they escalated the issue and awaiting their call back. I told them it’s a satellite image issue with their provider as Google Maps/Earth shows a clear picture I guess there’s nothing Ring can really do until their mapping provider updates the quality of their images A bit disappointed as the birds eye view is just a blurred image. Not what’s advertised.
•2
08-09-2021 12:20:40
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @JOSEF. You can re-set up the map and choose Vector by tapping the icon in the upper right when you are defining the house or the device placement. You can find more information and steps in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360057232771-Setting-up-and-Using-3D-Motion-Detection). I hope this information helps! :)
0
27-04-2021 11:16:19
•