Responses (2)

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_Billy

My Ring 2 doesn't have a quick release battery? The sticker on the back says it's 2nd-gen and that's what I bought but I can't remove the battery? Am I supposed to be able to?

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14-08-2020 11:24:54

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blenky

> @\_Billy wrote: > > My Ring 2 doesn't have a quick release battery? The sticker on the back says it's 2nd-gen and that's what I bought but I can't remove the battery? Am I supposed to be able to?Not sure as only just got my Ring Doobell. The product page [https://en-uk.ring.com/products/quick-release-battery-pack](https://en-uk.ring.com/products/quick-release-battery-pack) says:"Compatible with:- Video Doorbells including Video Doorbell 2, Video Doorbell 3, and Video Doorbell 3 Plus"Just wondering if anyone could confirm it is actually comapatible with Video Doorbell 2. However I doubt it as like you I have the Video Doorbell 2nd Generation. No idea what the Video Doorblell 2 is as not available to buy

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14-08-2020 13:17:11

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Boone

Hello @blenky and @\_Billy , Just to clarify:The is an older version **Ring Video Doorbell 2**. It does use the Quick Release Battery.The is a more recent **Ring Video Doorbell (Generation 2)**. It does NOT use the Quick-Release-Battery (QR-battery is not compatible). It has a different internally-mounted battery. These two different Ring Doorbells look similar but are very different. It is easy to get them confused because of they both have the number 2 in their name.Hope you find this information useful :)* * *

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31-08-2020 01:57:51

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user77498
Yeah the definitely need to clarify this in the page.A quick search on the web will tell you that all OLD versions have quick release but not newer versions.So I’m guessing anything after 2020 will not have a QR.
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03-04-2024 22:04:42
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