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XML Error when trying to download previously downloaded video
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Hello, I recently downloaded a batch of video files, and upon viewing them found that they cut off short of the full clip, some just a single frame before stopping. I then went to redownload them and found that I was not able, a bulk download of the same files produced an empty 44kb zip folder, and any attempt to download a single file from the original download resulted in an XML Error as follows: This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> <Code>NoSuchKey</Code> <Message>The specified key does not exist.</Message> <Key>81750fc3-0c9f-47d7-9775-d36036eafbf6.mp4</Key> <RequestId>22VS083W8BPYK92W</RequestId> <HostId>s03APGl16tY/NrVSjb6XMNQiQz9EFCI4N6VaFliIuIXOY0SIky1E/jfSdY87A2Mn2lS3w53C318=</HostId> </Error>

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12-08-2024 09:47:26

Responses (1)

  • C

    Hi @user_59490d. Which web browser are you using to download videos? Do you have any VPNs or extensions installed on the browser? If you download a video from the Ring app, do you run into any of the same issues? 

    0

    14-08-2024 03:17:46

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