Video processing, please wait
Everytime our doorbells rang, the message 'Video processing, please wait' came up - and for so long that the visitors had given up before I could response. It then came to my mind that the problem had been there since the new feature History Timeline was implemented. After deselecting this, the video now answers almost immediately when answering the doorbell. Is that a known problem?
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09-09-2019 09:40:57
Responses (9)
- V
Same issue here. I can see video between the events that are processing. It actually worked much better yesterday and then I placed another order with Ring, at which point it quit processing.
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31-08-2020 03:07:27
PI was having the same problem. I tried turning off the timeline like you recommended and it works fine now. Thanks!
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01-09-2020 04:49:24
ZI have the same issue and cannot fix it no matter what I try. It would be nice if the company actually resolved it instead of making me canstantly reinstall. What is the point of this device if it does not function as advertised?
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01-09-2020 03:02:17
JLooks like turning off the video timeline (in account settings) worked for me too.
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01-09-2020 04:08:58
EI have the same issue and always have. It’s useless, as you stated. How do you deselect history to fix this?
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27-11-2020 11:52:04
- A
I can never catch any live video. Notification slow, and recording takes several minutes to process. It is useless technically and I’d better just go answer the door myself coming down from second floor would be faster than ring
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14-04-2020 03:41:28
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- M
Hi there, neighbors. If you've followed all the steps in our Live View Troubleshooting article, and confirmed that your RSSI is optimal as shown in our [Community post](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), your live view should work as intended. Try using the Rapid Ring app, designed for the quickest access to live view, or even test on another mobile device, (if available). If this concern persists despite checking the above variables, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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15-02-2021 07:43:40
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- B
This is not a “WIFI” problem. This is a “RING” problem. I have amazing wi fi connectivity and brand new devices with current updates and have the same problem. I will be looking for new cameras all around and doorbell as well if RING doesn’t fix this soon. They will be going out of business soon if their response to all these complaints is to blame it on everyone’s WiFi. Pathetic
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19-05-2021 03:54:57
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- K
I have the same issue with the "video processing" - especially if I access the application from a different network than the Ring. I will try turning off the timeline history but that seems like a very poor solution. I use that view often (except when all the videos are processing...)
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17-06-2021 09:32:14
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Marley_Ring
Hey @OHA , the Timeline feature should not effect Live View connection. Have you tried reinstalling the application as well? If not, I recommend testing that to see if video connects with the Timeline feature on afterwards. If this concern persists, please confirm what type of mobile device(s) is exhibiting these symptoms. Thank you!
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09-09-2019 11:05:20
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