M
Video doorbell 2nd generation not powering on
battery-video-doorbell
troubleshooting
I have a Ring Video Doorbl 2nd generation that has been working fine up until 2 days ago. The battery died and I have fully charged the device, but it does not power back on despite being fully charged. I have tried both pressing and pressing and holding the orange button on the back, but nothing happens. I have tried doing this while on battery and while plugged in but nothing happens. The lights turn on while it is charging, but nothing else is working
337 •
0 •
0 •
06-12-2022 09:17:02
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @Matthewharmon102. If you have factory reset your Doorbell and it is still unresponsive, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
08-12-2022 05:29:28
•