Transfer Ownership
We purchased a new home and the previous owners left a Ring doorbell for us. I created an account then checked this forum and saw that by contacting customer service ownership can be transferred. However, when I called, the woman I spoke with (after waiting on hold for 20mins) informed me very emphatically that Ring products are single use only and ownership can not be transferred. She then promptly hung up on me. Is this in fact the policy? Has anyone else run into this issue?
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03-07-2020 10:45:28
Responses (3)
- R
Wasted more time talking to customer service. Two separate phone calls. I offered several times to provide proof of purchasing this house, but they were not interested in that and apparently that won't release the previous owner from the account. Instead, the customer service rep spent a lot of time keeping me "on hold" while asking a supervisor to resolve this. Then comes back and says they can't, that the previous owner has to call in, and oh wait for it..."if you prefer, you could simply buy a new Ring device." Ah, I see. This is all a ploy to stall people, get them SUPER frustrated, so you can sell them a new Ring. That is an awful way to run a company and customer service.
•1
09-07-2021 01:43:28
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THi @ripcurlny. If this device is currently registered to the original owner, and you have contact with them, the quickest way to do this is to have them remove the device from the Ring App. Once they do this, you will immediately be able to setup the device under a new email. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices) outlines the entire process. I hope this helps.
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09-07-2021 10:51:17
- B
This all is a bunch of marketing BS by Ring. Are you guys that greedy? Doesn't the consumer spend enough hard earned money on this security system to help people out with obtaining 2nd hand systems from other parties? Security is one thing scamming under the pretense "Security" is really dirty! As if this world isn't hard enough to live in you guys add to it. QUIT DRAGGING YOUR FEET AND HELP US ALL OUT
•0
07-02-2022 01:17:07
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ripcurlny
I am having the same issue. I have been working hand-in-hand with the old owners and RIng will not release the device to me, despite that the previous owner has tried several times to remove the device from his app. This is extremely frustrating. Every time I try and register the device, it sends him an email and he tries it again. Nothing. I have spoken to Support and they tell me to get previous owner to do it and that is NOT WORKING. HELP?
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09-07-2021 12:50:29
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