Abdur1025
Shared User device not showing up
I registered and added my parents to our ring doorbell so that they can access it or get notified if some on has entered our property but the doorbell and other devices don't show up in their dashboard/ account and the only time they get any notifications is if someone rings the bell only then do they get any notifications but nothing else, can anyone help?
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12-09-2020 03:22:27
Responses (10)
- S
How much time is some time? My husband has installed the doorbell and linked it to our Echo Show as well as send me an invite to join. I have followed the link in the email and set up my own account. I then installed the Ring app but no devices show up in my Dashboard. So how long can it take for the device to show up? I have Wifi as I'm sitting right next to the Modem and it's full strength, so no issues there. So how long should I wait before deleting the Ring App and reinstalling it?
•2
29-11-2020 07:37:48
SIt's now been at least half a day. I uninstalled and reinstalled the Ring App on my phone yesterday. Today I used the Ring Doorbell and nothing shows up in the App at all.
•0
30-11-2020 09:59:30
CHi @Sisqi76, happy to chime in here. When you open the Ring App, you should see the name of your location at the top of the screen. Try tapping this to bring up a drop-down list of all locations, as you should see one that says (Shared) in the title. Try tapping this location, and you should then see the Doorbell that was shared with you.
•8
01-12-2020 05:27:41
GFinally! Thanks for this. I've been trying for days to figure out why my shared users (family) couldn't view the alarm system.
•2
20-12-2020 06:18:49
- I
Caitlyn’s response above should be the first thing on Ring’s Shared User FAQ/Support site. My wife and and could not figure it out for hours and were getting very frustrated - until I found Caitlyn’s response. Thank you!
•6
03-01-2021 01:06:59
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- S
Thank you, Caitlyn None of the Ring documentation that I read on shared users says anything about needing to use the drop down menu to find the Shared devices or that they would be in a different location in the app. There is no need to reinstall the application, and doing so won't fix not seeing them. We wasted a lot of time trying to figure out why the Shared User function wasn't working.
•1
01-02-2021 05:10:35
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- A
From the app, click Control Center, then Shared Users and Accept. Geez why doesn't ring put this in the instructions for the sender of the invitation or in the email.
•2
11-04-2021 03:41:40
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- 3
There's another potential cause for this problem. If the person originally sent you the invite longer than 7 days ago, you won't see the device to add to your shared list. EVEN IF THE PERSON RESENDS THE INVITE, you will NOT see it as a shared device. The user who originally invited you needs to remove you and re-add you from scratch to fix this situation.
•8
26-04-2021 11:17:06
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Marley_Ring
Hey there, @Abdur1025! When you invite someone to be a Shared User on your Ring device, they should receive an email invitation. Once they accept this invitation, it may take some time for the Ring app to display the device. After waiting some time, if the shared device still does not show, please have them remove and reinstall the Ring app on their mobile device. I recommend also visiting the Control Center in your Ring app menu, selecting Shared Users, and double checking the invitations there. I hope this helps!
1
14-09-2020 06:01:29
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