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Ring Video Doorbell

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U
Ring Video doorbell pro
hardwired-video-doorbell

Trying to setup the doorbell and I'm getting a flashing light at the top. It never gives a spinning white. I have not gotten to the point where I enter a password. I tried the reset procedures. Restarted my wifi modem and router, Removed power for 30 minutes and tried setting it up again and had the same, Flashing white at the top. Pressing and holding the reset causes it to go dark, then in a few seconds it starts flashing at the top. I have verified 20v at the doorbell and installed the chime pro. The Chime Pro set up with no issues, but still can't get the setup on the doorbell to work. I believe the doorbell is bad, but before I return it, does anybody have any suggestions to resolve this.

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2

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22-03-2025 12:11:53

Responses (1)

  • T

    Hi @user_fc518b. This indicates that there is a failed setup due to an incorrect password. You can view the light patterns for your doorbell here:   https://ring.com/support/articles/uy5gm/Learning-Light-Patterns-for-Wired-Doorbell-Plus   Be sure that your password is corrected and that there are no special characters. You can also try to set it up by using a different phone. Let me know if this helps.

    0

    24-03-2025 04:28:49

      U

      Hi Tom, I haven’t gotten to the point where it asks for a password. It goes directly to the flashing top.

      0

      28-03-2025 04:49:55

      U

      I tried 2 different iPhones and one galaxy phone. I have not gotten to the step to enter the password.

      0

      28-03-2025 07:52:30

      T

      Hi @user_fc518b. Thank you for updating me. In this case, you'll need to reach out to our support team for further support.   https://ring.com/support/contact-us/call

      0

      31-03-2025 01:39:40

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