U
Ring Peephole camera
battery-video-doorbell
troubleshooting
my ring people camera showing an RSSI of -47 which supposedly is a good connection.it also shows that it's online. The battery is at 99% If you ring the ring doorbell from the outside it does go off and it notifies me by phone. If I try to select the live it gives me an error that it cannot connect if you ring the ring it will work but when I try to go to live view it it says "couldn't connect" it is connected to my Xfinity Gateway and shows that it is online Xfinity shows that has a strong connection
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21-01-2025 01:20:05
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Caitlyn_Ring
Hi @user_9b5679. If you feel comfortable accessing your network settings, check that the ports and protocols used by Ring devices are open. It's also important to have sufficient upload and download speed, at least 2Mbps of each, for the Live View to load.
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24-01-2025 11:44:00
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