Our ring doorbell is “offline” and will not reconnect or even light up when I press the orange button on the back to reset it. It has been charging for 24 hours but won’t light up when plugged into the charger.
Hi @Shanna21. Since your Doorbell is not holding a charge or giving you any signs of life, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to come back to this thread and let us know how this goes, as your answer may help other neighbors! :)
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09-06-2020 07:28:06
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Chelsea_Ring
Hi @Shanna21. Since your Doorbell is not holding a charge or giving you any signs of life, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to come back to this thread and let us know how this goes, as your answer may help other neighbors! :)
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09-06-2020 07:28:06
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