RING Doorbell Replacement

Hi Ring Customer Support Team, it's been three months since Ring acknolwedged a replacement of my doorbell due to security/design issues. After three months, there's no sign of my replacement bell. I spoke customer services three times as a follow up. I spoke to the Technical Support Duty Manager in Egypt (for UK cover) to provide me an indicative delivery time. I've been told by RING that they cannot commit to a time, it'll be asap. RING is unable to explain what are the OLAs within RING so we can bring transparency to the customer. RING has failed to respond to a single question of "when will I get my replacement door bell?" After three months, I'm told asap......