Ring Video Doorbell
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Ring Doorbell Pro transformer 30V
Hi, I just tested the transformer that came with the ring doorbell pro. It's only suppose to output 24V between terminals 1 and 4. But mine outputs 30V between them and the output between other terminals are more than what it states. How can I get it replaced? any help much appreciated. Cheers, Amila
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04-09-2020 08:36:17
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Caitlyn_Ring
Hi @amila. If you have any concerns regarding the Ring transformer that was included with your Doorbell Pro, I'd highly recommend reaching out to our support team for clarity. They can take a deeper look at your device and review the [warranty](https://shop.ring.com/pages/warranty) if a replacement is needed. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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04-09-2020 09:01:27
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