C
Ring Doorbell has failed to record thieves on multiple occasions
hardwired-video-doorbell
troubleshooting
notifications
Several packages have been stolen from in front of my ring doorbell cam. I know it works because it sends me motion alerts 16 times a day, records the packages being dropped off yet somehow stops working for 10-15 minutes right when my packages are being stolen. I have to assume the I have a way to stop the cam from recording while they are stealing my packages. 😖
524 •
0 •
0 •
19-06-2022 05:59:07
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Coliopteran. I'm sorry to hear about your packages being stolen. If you have a batter powered Doorbell, I'd recommend checking the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) settings in the Ring app and adjusting this to Frequent. This may impact the battery life as you will receive more motion detection notifications.
0
21-06-2022 07:19:56
•