Ring 2 Doorbell
A few issues I’m having. First of all I just installed this device and have yet to get it to work properly. When I get notified of motion it takes a LONG time for the app to connect to camera by which time there is no way to talk to the person via ring doorbell being they are long gone before I can see who it is. Next, when I am able to connect to the device in the history I see 15 seconds or so if just blank screen however I hear the noise and a few times see the last 3 seconds where the image appears. Third, a few times instead of a video I’ll get a still shot that is it. I’m not sure how this thing should work but to me it was a waste of money. Does anyone have the same issues or have any recommendations?
803 •
0 •
1 •
04-12-2019 11:22:44
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Marley_Ring
Sorry to hear about this experience @Kilipo! The video connection concerns you describe can often times be related to network connection, speeds, or signal strength. Check out our [Community post about RSSI](https://community.ring.com/t5/General-Questions/Your-Ring-Device-RSSI-Good-vs-Poor/m-p/751) for tips on optimizing wifi connection. Try also, uninstalling and reinstalling the app on your mobile device. Testing on wifi only and on data only on your mobile device is a great way to see if one connection is stronger than another for streaming. I hope this helps! :)
1
10-12-2019 11:41:57
•