Powerkit 3 not working for Ring Pro 2
I installed the Pro power kit 3 in my mechanical chime box as instructed. Chime did not work. Even when I touched the alarm bell wires together the chime did not work. Ring device, however, was working fine. When I uninstalled the power kit then everything worked fine ie: both Ring and mechanical chime are working. However, app tells me that I am "level 3" underpowered. Asks me to replace transformer with 24 VAC 40VA. I specifically checked the compatibility of my transformer on the Ring website before I purchased this Ring and it was listed as "compatible". RIng tech support had no idea about any of this and simply told me to buy a new transformer.
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13-05-2023 02:53:27
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Justin_Ring
Hello @idoc. I responded to your comment [here](https://community.ring.com/t/doorbell-pro-2-not-use-pro-power-kit-v3/150706/9), but it looks like you provided more details to your concern here. Since you checked your transformer's compatibility, I still recommend checking if your chime is compatible with the Pro 2. If your chime is compatible, then I suggest continuing to work with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). If it is an ongoing concern, you can ask to work with our advanced technical support team to continue investigating your issue.
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15-05-2023 06:27:07
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