Not sure what else to try - Ring doorbells will not connect to new modem
I recently upgraded my modem. Previously my ring devices worked fine. However, with this new modem none of the 4 will connect (2 gen 2 doorbells & 2 spotlight Cam Plus) I’ve had my provider look it over and even had them send me a new modem/router to see if that would work. Nope! I’ve tried getting the chime pro to connect the devices to. That didn’t work. I’ve reset and removed devices to try to add them “fresh start”. I’ve done the basics of turning things off and on again. I’ve talked to ring support twice… Nothing works and I don’t necessarily want to buy an all new set up but not sure what else to do :( The struggle be real. Any suggestions?
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23-03-2025 10:16:21
Responses (1)
- U
Tried all that with the connections between the set up and name and password. It is all fine and done correctly. Again, the Chime Pro is already connected. It’s just my older devices is where the issue modem/router is dual-band and we created the 2.4 GHz only option for the device to connect. Didn’t work and had my provider check that as well to help, showed fine and I can get other devices to connect. Last night I tried my another device (such as a different phone and tablet) to try to connect my ring devices, didn’t matter. tried the “set up new device” option instead of just trying to just change the network to my new internet or the chime pro, same error. Since I’ve got the Chime Pro, I’ve got it to find the other devices during set up connection and says it’s connected to the Chime and ring device I’m trying then takes forever like it’s trying then get a “check your internet connection” error but the chime and everything else is connected just fine. So my internet is working..the lights in the ring doorbells spin white, the goes to spinning blue then sometimes get a blue or white light (can’t remember right now) the just flashes in the left side before I get told it didn’t work. The spotlight can the blue dot flashes. One time it started flashing red but the other times I tried it flashed blue but all times got the same error. Under the chime pro devices I can see the other 3 ring devices I’ve tried to connect and they show my old internet name. During my daily attempt yesterday I even tried to change to different mode in the app such as “away” etc. to see if that made a difference. I feel like I’ve tried all the things at this point and then some. Open to more suggestions with this addl information tho as I am officially at a loss. Thank you!
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25-03-2025 03:03:36
THi @user_fd9945. Here's what I suggest, try connecting your device to a wifi hotspot. If you are able to connect to the wifi hotspot, then that lets you know that there are changes that need to be made to your network. This may be advanced security settings or even adjust your wifi channels. The Help Center articles below might be of assistance. https://ring.com/support/articles/xws8s/Protocols-and-Ports-Used-by-Ring-Devices https://ring.com/support/articles/oe3qc/How-to-Change-Your-Router-Channel
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26-03-2025 01:12:56
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Caitlyn_Ring
Hi @user_fd9945. If you have a new modem, make sure you have the correct network name and password. If your network is dual-band with both 2.4Ghz and 5Ghz, try separating the bands or creating a guest network using only the 2.4Ghz connection. When the connection fails, are you receiving a specific error message, or seeing a specific light pattern on the device? It would be helpful to know, as error messages and light patterns can tell us why the connection is failing.
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24-03-2025 11:16:19
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