P
My shared user is not receiving notifications on her mobile even though volume is on full, and all notifications set to on
app-settings
troubleshooting
My shared user is not receiving notifications on her mobile phone even though the volume is on full and all notifications are ticked to on.
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26-10-2023 01:41:51
Responses (1)
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Justin_Ring
Hi @Pye. Those were good troubleshooting steps to try and fix your concern. I would also suggest having them check their notification permissions for the Ring app on their phone to make sure they are enabled. We also have this Help Center [article](https://support.ring.com/hc/en-us/articles/210266406-Troubleshooting-Ring-Notifications-for-Apple-iOS-Devices) on troubleshooting notifications for the Ring app on iOS, and we have this [page](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) for Android troubleshooting. If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)
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27-10-2023 05:47:26
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