Ring Video Doorbell

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U
My Netgear keeps blocking suspicious remote access
battery-video-doorbell
troubleshooting
cs-support
We keep getting these notifications from our Netgear router of suspicious connections from RINGCAMMINI and different isps. So netgear blocks them. What are these & could that be why our ring doorbell won't stay connected to our wifi? Thx!

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19-03-2023 05:30:01

Responses (2)

J
Hi @user39847. If your Doorbell keeps disconnecting from your wifi, try the following steps: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). - Reboot your router by unplugging it for a few seconds and plugging it back in. - Verify your Doorbell has a [good signal strength, also known as RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). We also have this Help Center [article](https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router) on what router settings you can change to help. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) to further investigate. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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20-03-2023 07:33:25

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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19-04-2023 07:33:57

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