Ring Video Doorbell

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Motion & Package Zone Difference?
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What is the actual difference between a Person Zone and a Package Zone? Is it simply about the label? If the zones overlap can a package be discerned from a person and visa versa?

213

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25-06-2024 01:29:20

Responses (2)

  • U

    I see a notification that Tom_Ring "mentioned you" regarding this, but when I click on it it opens my comment without a reply or his link.

    0

    26-06-2024 05:53:42

      T

      Hi @user81246. This Help Center article here will explain how Package Alerts work. You can learn more about Smart Alerts here. Each zone is independent from another. I hope this helps.

      1

      01-07-2024 08:16:17

  • U

    From the help article:  This feature (Package Alerts) also relies on Motion Detection, so make sure you have that feature turned on. Packages don't move. Apparently, it does not discern between a package as opposed to a person. I assumed the  Package Zone relied on analyzing image pixels to detect a package. Ring CS told me not to have both a Person Zone and a Package Zone.

    0

    02-07-2024 08:01:33

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