Ring Video Doorbell

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User Solution
Having trouble to get ring protect plan in USA
pre-purchase-question
troubleshooting

I have my home in the US and the Ring doorbell is attached to the home. The address on my account is at that US home. Yet when I try to obtain a plan it keeps quoting me in Canadian dollars. Why is it not allowing me to pay in US funds through my US bank account. The only thing that shows that i am Canadian is my tel #. Any advise on how i can get my account to recognize that the locations of my doorbells are both in the USA so it can offer me the US plans in lieu of the Canadian ones?

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16-04-2024 11:41:41

Responses (2)

  • T
    User Solution

    Hi @user80946. This is quite unusual. Please send us a private message on Facebook or Twitter @Ring so our Social Team can assist you with this. Feel free to share the link to this community post in your message. Feel free to let us know how our support team was able to assist.

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    17-04-2024 05:41:43

      U

      Hay Tom, how do I go about contacting your social team on Facebook,. Can you walk me through it since I rarely use that site.

      0

      21-04-2024 12:46:47

      T

      Sure @user80946. When on the Ring Facebook page, look for the message button all the way to the right.

      0

      22-04-2024 03:44:14

  • S

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    0

    22-05-2024 03:44:15

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